Our approach starts with a set of interviews or work sessions with various people from the organization. We usually start with the board or management team to discuss the strategy and ambitions. We combine these with the desired “customer journey” and desired functionalities from different functional areas. In addition, we determine the preconditions that are set from an IT perspective and we look at the current application landscape. In the next step, we jointly design the best-fitting IT architecture. Based on the total set of requirements and wishes, we can usually quickly determine a reasonable “shortlist” of possible solutions if existing applications should be replaced. With this shortlist we start a selection process in which we jointly define representative use cases, organize demos, request quotations, discuss specific risks and attention points, to arrive at the right choice together. Finally, we draw up an action plan that provides good insight into the next steps and planning.